The Siebel Observer
July 6, 2004

NEWS

Siebel Employee Service 7.7 Available

Siebel on the Defense

The SEC Alleges More Regulation FD Violations

Opportunities for Telecommunications Equipment Providers in India

Salesforce.com Goes Public

Week Three of United States of America v. Oracle

United States of America v. Oracle Comes to a Close



Gainers and Losers
       
Dow
NASDAQ
S&P500
SOI

   Close     
10,219.34
1,963.43
1,116.19
465.83

   Change   
-152.13
-10.95
-14.11
15.40

 Percent  
-1%
-1%
-1%
3%

   Company   

   Close     

   Change   

 Percent  

Siebel
Accenture
AnswerThink
Avaya
Blue Martini
Cap Gemini
Cisco
Cognizant
Group 1
Inforte
Jacada
Primus
SPSS
Tietonator
WITS
Xansa

8.98
27.24
5.61
15.12
3.60
39.15 euro
22.37
24.28
22.90
10.00
2.94
1.54
17.25
213.50 Sk
12.03
80 p

-1.61
0.51
-0.64
-0.11
-0.68
1.68 euro
-0.50
-0.58
-0.05
0.05
0.07
-0.51
-0.84
-4.00 Sk
-0.60
-4 p

-15%
2%
-10%
-1%
-16%
2%
-2%
-2%
0%
1%
2%
-25%
-5%
-2%
-5%
-11%



Quote

There are no benefits if we don't get PeopleSoft. We will have wasted a tremendous amount of money and time. It would be a very bad mistake.

Larry Ellison
CEO, Oracle


Upcoming Events

DCI's CRM Conference and Exhibition
San Francisco, California
August 31 - September 2, 2004

Siebel User Week
Los Angeles, California
October 3 - October 6, 2004



Papers

BUSINESS PROCESS OUTSOURCING (BPO)
Outsourced Communications
2004 Edition - India
Bryan Mekechuk

  Siebel Employee Service 7.7 Available

Siebel Systems announced the general availability of Siebel Employee Service 7.7, a comprehensive solution for providing employee support at reduced costs with increased efficiency. The new solution consolidates human resources, information technology, facilities, and other internal services across different systems and geographies.

The consolidated approach enables organizations to drive down support costs with Web-based preemptive and self-service capabilities. Siebel Employee Service 7.7 also leverages the Siebel Analytics 7.7 platform to provide analysis related to help desk and employee service data and enables users to access multiple complex data sources simultaneously for analysis and reporting.

Merrill Lynch recently implemented Siebel Employee Service in three HR call centers around the world:

"Our in-house call centers exceeded our expectations," said Robert Kiely, Merrill Lynch First Vice President. "We're answering more employee inquiries faster and more efficiently, resulting in higher productivity, lower service costs, and more satisfied employees."


Siebel on the Defense

Siebel is on the defense. The U.S. Securities and Exchange Commission (SEC) found Siebel Systems in violation of the 2001 SEC rule that requires companies to disclose sensitive financial information equally to all investors. The SEC charges that two Siebel executives released sensitive financial information to select investors at two separate, private gatherings held on April 30, 2003 in New York.

Siebel said it concluded that no violations had occurred and that the SEC has provided no "credible evidence" to support its allegations. The company said it "is prepared to pursue resolution of this matter through the normal course of civil litigation".

The SEC Alleges More Regulation FD Violations

The U.S. Securities and Exchange Commission (SEC) has filed charges against Siebel Systems again for violating Regulation FD. The SEC found the company broke the 2001 rule that prohibits publicly traded companies from disclosing sensitive financial information to select investors before disclosing the same information to the public.

Two Siebel executives are at the center of the allegations: Chief Financial Officer, Ken Goldman, and the former Vice President of Investor Relations, Mark Hanson. On April 30, 2003, Goldman and Hanson attended two private events in New York with Alliance Capital Management and Morgan Stanley where, according to the SEC, material information was disclosed.

The SEC contends "positive comments" about the company's business activity levels and transaction pipeline were made by Goldman, contrasting with "negative public statements" the company made in the three weeks leading up to the meetings.

"Recipients of this information promptly acted on it either by trading or by further disseminating it to selected investors," said an SEC spokesperson.

This is not the first time that Siebel Systems has been in the spotlight for violating SEC rules. A couple of years ago, the SEC found Siebel Systems in violation of Regulation FD when they discovered that Chairman and then-CEO Tom Siebel spoke at a Goldman Sachs conference in 2001 without the company simultaneously distributing the information to the public. In November 2002, Siebel Systems agreed to an SEC cease-and-desist order and paid the $250,000 penalty to settle the claim, neither admitting nor denying SEC's findings.

SEC Enforcement Division Associate Director, Antonia Chion, said the agency will seek penalties from the company and the two contested executives, Goldman and Hanson.

Opportunities for Telecommunications Equipment Providers in India

As India's call-center industry expands, so does the demand for telecommunications equipment and software in that country. India's $12.5 billion software and allied service export industry relies on high-speed telecommunications to serve mainly Western customers. Call centers and other back-office services accounted for $3.6 billion worth of exports in the year to March, and growth of 40% percent is expected through 2005.

Currently over 250,000 people work in call centers, and it is predicted that they will employ approximately 2 million by 2008. According to India-born venture capitalist, Promod Haque, India'a call-center industry needs $12 billion in telecom equipment to keep up with the growing demand.

"The Indian outsourcing industry presents a huge market opportunity," said Haque, managing partner at Norwest Venture Partners, which manages some $1.8 billion, a big chunk of it from the fifth largest U.S. bank Wells Fargo.

Salesforce.com Goes Public

It's official. Salesforce.com went public on Tuesday, June 22, selling 10 million shares for $11 per share. The final pricing of the IPO was higher than the expected $7.50 and $8.50 per share. That represents a 56% increase - the second biggest first day jump of 2004.

Salesforce's IPO was set for last month until the Securities and Exchange Commission determined Salesforce's founder, Marc Benioff, overstep his bounds by granting an interview with a New York Times reporter during the quiet period.

Expectations for the stock's performance are high.

"I would not be surprised at a 50 percent rise at the open. This has been one of the hot potential IPOs for months now," said Donovan Gow, vice president of equity research at American Technology Research.

Salesforce.com trades on the New York Stock Exchange under the ticker CRM. Is this the start or the end of a dot com boom?

***Oracle Antitrust Trial Update***

Week Three of United States of America v. Oracle

The battle continues. June 7, 2004 Oracle faced off against anti-trust officials to contest the Department of Justice's (DOJ) decision to block the $7.7 billion takeover bid for PeopleSoft.

In week three, the government finished testimony and rested its case while Oracle began calling witnesses to the stand. Oracle lawyer Dan Wall called upon several witnesses throughout the week, but announced mid-week that he would eliminate the number of witnesses, including PeopleSoft's CEO Craig Conway.

In an effort to disprove the government's position and demonstrate competition among software providers in the up-market, Oracle called upon: Richard Knowles, the vice president of Operations-North America, for SAP America to testify that the German software giant was a global competitor in the market; Michael Sternklar, of FESCo, an outsourcing division of Fidelity Investments, to testify that outsourcing is a major source of competition within the market and Safra Catz, Oracle's Co-President and board member to testify that revenues from what the Government calls "high-function software" are "chump change."

Under cross-examination, Oracle witnesses made a stronger case for the government. Richard Knowles admitted that SAP had failed to capture significant U.S. business in a number of verticals, verifying that SAP is not a major competitor in the US market. To disprove the theory that up-market vendors face competition from business processing outsourcers (BPOs), Michael Sternklar admitted that FESCo is limited to the scope of work based on company regulations and that most BPOs run on the market leaders: Oracle, PeopleSoft or SAP. Safra Catz admitted that Oracle and PeopleSoft HR and financial management offerings are virtually identical, that Oracle wants PeopleSoft for its customers, and the acquisition would result in the loss of 6,000 PeopleSoft employees.

One of the biggest questions throughout the course of the trial has been the possibility of Microsoft becoming a major player in the up-market. According to a video deposition given by Orlando Ayala, a senior VP at Microsoft, Microsoft cannot be considered a competitor in the up-market. Orlando claims that non-established vendors have no sales opportunities with the largest customers; Microsoft's Axapta product is not capable of meeting the needs of multinational customers; Microsoft has scaled back its marketing messages in order to avoid overselling its product and producing failed implementations; Microsoft's offerings are not suitable for all such customers; and Microsoft has over-emphasized trying to break into the mid-market as an application vendor has been "a humbling experience."

Following the video deposition, the Government officially rested its case. Dan Wall moved for a "directed verdict"-a routine motion arguing that the Government hasn't proven the basic elements of its case. The judge asked a couple of questions and took the motion under submission, to be ruled upon at a later time.

United States of America v. Oracle Comes to a Close

The U.S. anti-trust trial that opened four weeks ago has come to a close. Oracle and the Department of Justice faced off on June 7, 2004 to determine the fate of Oracle's 7.7 billion hostile takeover bid for PeopleSoft.

The Department of Justice filed suit in February claiming that a merger between the two would eliminate competition in the up-market. Oracle claims that there is sufficient competition from SAP, Microsoft and Lawson within the niche.

Final arguments will be heard on July 20, 2004. The sole decision rests in the hands of Judge Vaughn Walker, who is expected to make a ruling on the case no sooner than August.



Contact Us
For further information on the material featured in The Siebel Observer, contact 303-399-8399 or editor@siebelobserver.com.

Unsubscribe
If you received this publication by mistake and don't wish to receive any more issues, please accept our apology for the error and click here. The Siebel Observer uses to ensure your privacy is respected.

Disclaimer
The Siebel Observer is not affiliated with Siebel Systems, Inc. Just as the Siebel Observer does not endorse everything Siebel Systems does, Siebel Systems does not endorse Great Divide Research or the Siebel Observer. This is your guarantee the newsletter will remain an objective, factual source of information. The information contained herein is believed to be reliable, but not necessarily complete nor can its accuracy be guaranteed. All trademarks are property of their respective holders.

Copyright © 2004   The Siebel Observer LLC   All Rights Reserved.    


Copyright ©2003 b2bworkforce Incorporated. All rights reserved. Terms of Use | Online Privacy Policy | Browser Requirements