Axeda Device Relationship Management Validated with Siebel
The integration between the Axeda Device Relationship Management System
version 2.5 and Siebel 7 has been successfully validated.
The Axeda DRM System enables companies to use the internet
to establish and manage connections with the
remote devices.
"With the integration of Axeda DRM and Siebel Field Service 7,
device manufacturers now have access to a solution that can
significantly lower costs and improve productivity in their
field service operations," said William Hou, Director of
Product Marketing at Siebel Systems. "The result is smarter
service and truly satisfied customers."
Everyday devices such as copiers,
elevators, vending machines, building control units,
medical devices, and automobiles are being built
with connections into the internet. Device Relationship
Management involves using a distributed information
management system to gather timely, accurate,
and unfiltered information directly from these
machines to better manage their service requirements.
The Axeda DRM System extends Siebel 7 directly
to machinery deployed at the customer's site.
Joint customers of Siebel Systems and
Axeda Systems can become more proactive about service
by fixing problems before they occur, performing maintenance
before it becomes urgent, and deploying field service
personnel more efficiently -- thus improving service
while at the same time lowering cost.
Axeda DRM version 2.0 has already been validated with Siebel 6.
The integration of Axeda DRM version 2.5 with Siebel 7 extends this
initial integration. For example, Siebel Field Service 7 extends
the contracts module to include management of service level agreements.
The Axeda DRM integration ensures that usage is tracked in
real time, so that service level agreements can be managed
more automatically.
"This hard return on investment that Axeda delivers through
service cost savings helps justify corporate investments
in CRM and other eBusiness projects" said Robert M. Russell, Jr.,
CEO of Axeda Systems.
Axeda Systems (Nasdaq:
XEDA)
helps businesses become more competitive by using the internet
to extract real-time information from intelligent devices.
Axeda customers include many Global 2000 companies in markets
such as Industrial and Building Automation, High-technology,
Medical Instrumentation, Office Automation, and
Semiconductor Equipment. Axeda has sales and
service offices in the United States, Europe, Israel and Japan,
and distribution partners worldwide. A good contact at the company
is Paul Henderson the Vice President of Marketing
at 508-851-1281 or
phenserson@axeda.com.
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